Introduction

This Privacy Policy explains how SimpleCarts (referred to as “SimpleCarts,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you access or interact with our website https://simplecarts.in (“Platform”).

You may browse parts of the Platform without creating an account. Our services are intended for users in India, and all personal data is stored and processed within India.

By using this website or availing any products/services, you agree to this Privacy Policy, our Terms of Use, and any other policies displayed. If you do not agree, please do not use the Platform.

1. Collection of Personal Data

We may collect your data when you:

• Create an account or place an order

• Interact with customer support

• Use any services, forms, or features on the Platform

Information collected may include:

• Name, phone number, email, address

• Shipping and billing information

• Payment instrument details (processed securely via third parties)

• Optional data like age, gender, preferences (only if shared)

We also collect anonymized browsing behavior (e.g. page visits, session duration) via cookies for analytics and performance optimization.

⚠️ Note: If anyone contacts you pretending to be from SimpleCarts asking for sensitive data like OTPs or card details, please do not share. Report such incidents immediately.

2. Use of Personal Data

Your personal information helps us:

• Process and deliver your orders

• Offer customer support and resolve issues

• Send service updates or promotional emails (with opt-out option)

• Improve our services and user experience

• Prevent fraud and unauthorized transactions

• Comply with applicable laws

3. Sharing of Personal Data

We may share your information with trusted third parties such as:

• Delivery and logistics partners

• Payment gateways and service providers

• Marketing and email service providers

• Government authorities, if legally required

We do not sell or rent your personal information to any unrelated third party.

4. Security Measures

We adopt commercially reasonable measures to safeguard your data using SSL encryption and secure servers. However, internet-based data transfers may carry inherent risks. Please keep your login credentials confidential.

5. Data Retention & Deletion

We retain personal data only as long as required for order processing, legal, or accounting purposes. You may request deletion of your account by contacting us.

We may retain anonymized data for business insights and analytics.

6. Your Rights

As a user, you have the right to:

• Access and update your personal data

• Request deletion of your information

• Withdraw marketing consent at any time

Please contact our Grievance Officer to exercise any of the above rights.

7. Consent

By using our services, you consent to the collection, storage, and use of your data as described in this Privacy Policy. You also confirm you have authority to share any third-party data you provide (e.g., gift recipient’s address).

You agree to receive communication via SMS, email, or phone regarding your order and account activities. You may opt-out from marketing communications anytime.

8. Policy Updates

This Privacy Policy may be updated periodically. Changes will be reflected on this page and users are encouraged to review it regularly.

📩 Grievance Officer Contact

Name: Srivani Dasari
Designation: Proprietor
Email: contact@simplecarts.in
Phone: +91-9618535437