🔁 Refund & Return Policy – SimpleCarts.in

At SimpleCarts, your satisfaction matters to us. We offer a 7-day return window from the date of delivery, subject to the conditions below:

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✅ Return Eligibility:

To qualify for a return:

• The item must be damaged or defective upon arrival

• It must be unused, with all original tags and packaging intact

• A valid order ID or proof of purchase is required

• You must raise the return request within 24 hours of delivery

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🚚 How to Initiate a Return:

To begin the return process, email us at contactsimplecarts@gmail.com with:

• Order ID

• Photos of the received product

• Description of the issue

📦 Please do not send any product back without approval. Unauthorised returns will not be accepted.

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📍 Return Address:

Return instructions and shipping address will be provided upon approval.

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❌ Exceptions / Non-Returnable Items:

• Bulk or customized orders

• Items listed as “non-returnable”

• Used or tampered items

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🔄 Exchange Policy

If your exchange request is approved:

• A replacement product will be dispatched within 2 working days of approval.

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🔁 Replacement Policy

For approved replacement requests:

• We will send the replacement product within 2 working days of confirmation.

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💸 Refund Policy

Once your return is received and inspected:

• We’ll notify you whether your refund is approved or rejected

• If approved, the refund will be processed to your original payment method within 7 business days

⏳ Note: Refund timing depends on your bank or card issuer.

If you do not receive your refund after 7 business days of approval, please contact us at contactsimplecarts@gmail.com